1. Overview
  2. Challenges
  3. Solution
  4. Core HR
  5. Mobile app
  6. Payroll
  7. Compliance
  8. Dynamics 365
  9. Business impact
  10. Implementation
  11. Why INDX
  12. Next steps
Two HR colleagues reviewing a workforce dashboard on a wall screen
INDX Solutions · HR & Payroll

INDX HR & Payroll for the Middle East

End-to-end HR and payroll built on Microsoft Dynamics 365 Finance & Operations — from hire to retire, aligned with GCC and wider Middle East labor law.

Native to D365 F&OGCC & Middle EastArabic & English
02The challenge

HR & payroll challenges in the Middle East

A team buried in paperwork and spreadsheets around a meeting table
  1. Manual calculations and spreadsheet-driven processes increase errors
  2. Local compliance rules shift frequently across GCC markets
  3. HR and finance teams lack real-time visibility
  4. Disconnected systems create fragmented employee data
  5. Multi-entity, multi-currency payroll adds operational complexity
  6. No digital audit trail for payroll approvals and changes
  7. End-of-service and gratuity calculated manually with high error risk
  8. Employees have no self-service access to payslips, leave or requests
03The solution

Meet INDX HR & Payroll

Native extension

Built directly into Dynamics 365 Finance & Operations, with no third-party payroll engine required.

Hire-to-retire coverage

Supports the full employee lifecycle, from onboarding and contracts to payroll and exit processing.

Regional fit

Designed for GCC and wider Middle East regulatory requirements, with real-time finance integration.

INDX HR & Payroll creates one unified operating model for HR, payroll, and finance teams — improving accuracy, control, and speed.

04Core HR

Core HR features

HR specialist updating employee profiles at her desk
  • Employee profiles, contracts, grades, and positions
  • Document management with expiry tracking
  • Leave and absence policies that adapt to your rules
  • Employee and manager self-service access
  • Organizational charts and headcount reporting
  • Onboarding and offboarding workflow management
  • Job requisitions and internal transfer requests
  • Salary structure and grade scale configuration
  • Manage employees across multiple legal entities and company structures
05Mobile self-service

Empower employees — anytime, anywhere

Fully integrated ESS mobile app available on iOS and Android.

  • Apply for leave

    Manage your time off with ease.

  • Submit exit/departure

    Initiate and track departure requests.

  • Request business trips

    Arrange and approve travel on the go.

  • Residency renewal

    Submit and monitor renewal documents.

  • Request documents

    Access certificates and official letters.

  • Update bank details

    Securely manage your payroll information.

  • Miscellaneous requests

    Submit other HR-related inquiries.

  • Apply for loan

    Request and track employee loans with full approval workflow.

Bilingual · live on Dynamics 365

The INDX HR & Payroll mobile app offers real-time notifications, a bilingual Arabic & English interface, and is connected live to Microsoft Dynamics 365, ensuring seamless and up-to-date information.
06Payroll processing

Payroll processing features

  1. 01

    Calculate

    Run monthly payroll with a complete audit trail and transparent processing logic.

  2. 02

    Apply rules

    Configure earnings, allowances, deductions, loans (with automatic repayment scheduling), and statutory logic with flexibility.

  3. 03

    Distribute

    Generate payslips, export bank transfer files, and support time and attendance via API.

Built for operational accuracy, the payroll engine supports multi-entity and multi-currency processing without introducing disconnected tools.
07Regional compliance

Built for regional compliance

Payroll officer reviewing regulation notices pinned above her desk
  • End-of-service and gratuity calculations aligned to local labor law
  • Statutory deductions and social insurance support, including GOSI and NSSF
  • WPS file generation for regulated payroll submission
  • Country-specific formats for KSA, UAE, Qatar, Kuwait, Bahrain, and Jordan
  • Audit-ready reports for authorities and internal review

Country formats

  • KSASaudi Arabia
  • UAEEmirates
  • QATQatar
  • KWTKuwait
  • BHRBahrain
  • JORJordan
GOSIGeneral Organization for Social Insurance
NSSFNational Social Security Fund
WPSWage Protection System payroll files
08Platform

Powered by Microsoft Dynamics 365

Illustration of cloud services connected to dashboards and devices
  • Native X++ extensions inside D365 Finance & Operations
  • Secure, scalable hosting on Microsoft Azure
  • Microsoft security roles and workflow engine support
  • Open API and OData integration with external systems
  • Power BI embedded analytics for real-time dashboards
09Business impact

Why organizations choose INDX HR & Payroll

70%

Faster payroll

Reduce processing time and free HR and finance teams for higher-value work.

100%

Compliance confidence

Automate statutory calculations and reduce manual risk across jurisdictions.

1

Unified platform

Improve visibility into headcount, costs, and payroll outcomes in one system.

Organizations also benefit from better employee self-service, simpler expansion across entities, and a system that scales with growth.

10Implementation 8–12 weeks

Fast and structured implementation

Assessment

Design & scope

Weeks 1–2

Config

Setup & data migration

Weeks 3–6

Testing

User testing & training

Weeks 7–9

Go-live

Launch & hypercare

Weeks 10–12

Typical delivery is 8–12 weeks, depending on scope, country requirements, data quality, and integration complexity. The phased approach helps teams stay aligned from design through stabilization.

11Why INDX IT

Your trusted Microsoft partner

INDX consultants meeting around a boardroom table

Deep D365 expertise

Strong implementation capability across Microsoft Dynamics 365 Finance & Operations.

Regional payroll knowledge

Proven experience across GCC labor laws, payroll formats, and compliance expectations.

Local support and product updates

Dedicated regional support backed by continuous product improvement.

Microsoft Marketplace availability

Available where enterprise buyers expect trusted Microsoft ecosystem solutions.

12Next steps

Ready to transform your HR & payroll?

Take the next step towards optimized HR and payroll operations in the Middle East.

Contact us at info@indx-it.com or call +962 6 465 88 33 to learn more.

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